Long Island businesses don't need a 200-person MSP. They need an IT partner who answers.
We started Island Tech Services in 2012 with one rule: treat every small business like it's the only client on the roster. 340 businesses, 5 engineers, and 14years later, we've kept it.
Michael Caruso, Founder & CEO
Michael Caruso grew up in Hicksville, NY and spent a decade as a network engineer for healthcare and financial clients across Nassau County before founding Island Tech Services in 2012. A CompTIA Network+ and Microsoft Certified Professional, Mike built ITS on a simple promise: treat every small business like it's the only client on the roster.
- CompTIA Network+ certified
- Microsoft Certified Professional
- Long Island native, lives in Hicksville
- 23 years in IT
The team behind every ticket.
Senior engineers, not script-readers. The same five people you meet on day one are still here a year later.
Karen Ostrowski
Director of Operations & Client Success
Dante Rivera
Senior Network & Security Engineer
Josh Lemma
Account Manager / vCIO Advisor
Priya Agarwal
Help Desk Lead
Three rules, written on the office wall.
Pick up the phone.
If a client calls, a senior engineer answers within 90 seconds. No phone tree, no offshore queue.
Tell the truth, even when it costs us.
If you don't need the upgrade, we say so. If we screwed up, we own it. Trust compounds; sales tactics don't.
Document everything.
Every change, every password, every diagram lives in our knowledge base. You own your data — we'll hand it over the day you ask.
Ready to stop fighting your IT?
Free assessment, written report, and a roadmap. No commitment.
- 15-Min Response Guarantee
- 99.9% Uptime SLA
- No Long-Term Contracts
- 100% US-Based Technicians