Common questions about Long Island IT services.

Managed IT is quoted per user, against your stack and your compliance obligations rather than a published rate card. Block-hour help desk is available where full management is not the right fit. The free assessment is what produces the number.

Critical issues — anything stopping work for one or more users — get touched within 15 minutes during business hours and within 30 minutes on the 24/7 emergency line. Average ticket resolution across our entire client base is 11 minutes.

Yes. 100% of our help desk and field engineers work out of our East Islip office. We do not outsource support, and you will never get routed to an overseas call center.

No. After an initial 90-day onboarding, every managed IT agreement is month-to-month. If we're not earning your business each month, you walk and we'll help transition documentation.

All of Nassau and Suffolk County. Engineers dispatched daily from East Islip. We cover the Hauppauge Industrial Park, Mineola, Garden City, Huntington, Melville, Patchogue, and 25+ other towns with on-site SLA inside 90 minutes.

Yes. Our help desk supports Windows 10/11, macOS, ChromeOS, iOS, and Android. We also manage mixed-fleet environments common in design studios, law firms, and creative agencies.

Break-fix means you pay us when something breaks — at hourly rates, after the fact. Managed IT means we proactively monitor, patch, and prevent issues for a flat monthly fee. Most clients save 20–40% over their previous break-fix spend in the first year.

Yes. We complete the technical sections of cyber insurance applications and provide attestation that EDR, MFA, and immutable backups are in place — the controls insurers now require. Several clients qualified for lower premiums after switching.

Virtual or fractional CIO. Same strategic role as a full-time chief information officer — IT roadmap, budget, vendor strategy, risk management — billed for a few hours a month instead of a six-figure salary. Most managed IT plans include vCIO touchpoints.

If you're on our managed plan, we have you isolated within 60 minutes, restore from immutable backups within 4 hours, and provide incident response with no hourly cap during the first 48 hours of an active incident.

We deploy controls aligned with HIPAA, SOC 2, NY SHIELD, and NIST CSF as part of standard managed IT. For formal audits or attestation, we partner with a compliance consultant who uses our documentation as the starting point.

Week 1: assessment and inventory. Week 2: deploy monitoring, EDR, and patching. Week 3: documentation and helpdesk go-live. Week 4: vCIO kickoff and quarterly cadence. Standard onboarding for under-25-user clients is included; larger or compliance-heavy onboardings are quoted separately once we have seen the environment.

Yes. After the initial 90 days, agreements are month-to-month. We'll always help you transition documentation to whoever's next — that's table stakes.

Yes, at distributor cost plus 5%. We don't make our money on hardware markups. Most clients buy direct from CDW or Dell using our spec — we just provide the spec and configuration.