Set up full managed IT environment for 12-person accounting firm. Deployed Microsoft 365, endpoint protection, and 24/7 monitoring.
Hicksville, Nassau County
Managed IT
Managed IT Services Long Island
Managed IT services on Long Island means replacing your reactive break-fix vendor with a proactive partner who owns every outcome. Island Tech Services monitors every endpoint and server across Nassau and Suffolk County 24/7, patches automatically, runs helpdesk tickets through a 15-minute SLA, and tunes your stack quarterly with a vCIO who knows your business. Flat per-user pricing from $65–$100 per month, no long-term contracts, and a written service-level agreement that is actually enforceable. We have served 340+ Long Island businesses since 2012.
- Average ticket resolved in 11 minutes
- Predictable monthly IT spend
- Reduce ticket volume 60% in 90 days
- Single accountable IT partner for Nassau and Suffolk
4.9/5 Rating
61+ verified reviews
15-Min Response SLA
Critical issues, business hours
SOC 2 Aligned
Security controls + processes
340+ Clients
Served on Long Island since 2012
Microsoft Silver PartnerCompTIA Managed Services Trustmark+Datto Blue Diamond PartnerCisco Certified SMB PartnerBBB A+ AccreditedSOC 2 Type II Compliant Processes
What's included
Everything you get when you hire us for managed it.
Flat scope, written SLA, no surprise add-ons. If something isn't in the list, ask — we'll tell you whether it's in scope or quote it separately before any work starts.
Response SLA
Critical issues touched within 15 minutes during business hours. 24/7 emergency line for active outages.
24/7 endpoint and server monitoring
Unlimited remote helpdesk (US-based, no offshore)
Onsite visits as needed across Nassau and Suffolk
Automated Windows and Mac patching
Endpoint detection and response (EDR)
Microsoft 365 / Google Workspace administration
Dark web credential monitoring
Quarterly business review with vCIO
Vendor management for ISPs, SaaS, hardware
Cyber insurance compliance documentation
How we deliver
A standard playbook, tuned to your business.
We've run managed it services engagements for over a decade. Same playbook, customized to your environment, executed by the same team that takes the support tickets after.
- 1
Assessment
Map your current state in week one. Document gaps and quick wins.
- 2
Plan
Written scope, SLA, and timeline. No work begins without sign-off.
- 3
Execute
Senior engineer leads delivery with junior support. Daily updates.
- 4
Operate
Monitoring, monthly reporting, quarterly review.
Recent managed it jobs
Real Long Island work, last 90 days.
Onboarded 22-person real estate brokerage. Replaced 5 different IT vendors with single managed service contract.
Hauppauge, Suffolk County
Full IT takeover for 8-person therapy practice. HIPAA compliance, encrypted backups, secure remote access.
Bay Shore, Suffolk County
Service area
Managed IT Services delivered across all of Long Island.
FAQ
Managed IT questions, answered.
More IT services
Related services we deliver.
IT Support & Helpdesk
Same-day onsite and remote IT support for Long Island businesses. 15-minute response SLA, US-based technicians, no offshore call centers.
Learn more
Cybersecurity
Layered cybersecurity built for Long Island small businesses. EDR, MFA, dark web monitoring, employee training, and 24/7 SOC.
Learn more
Cloud Services
Cloud migration and ongoing management for Microsoft 365, Azure, and AWS. Plan, migrate, and run without downtime or surprise bills.
Learn more
We fix IT before it breaks your business.
Ready to talk about managed it?
Free assessment, written scope, real plan. Senior engineer on the line within 15 minutes.
Service Level Agreements
- 15-Min Response Guarantee
- 99.9% Uptime SLA
- No Long-Term Contracts
- 100% US-Based Technicians
Backed by Microsoft Silver, CompTIA Trustmark+, and Datto Blue Diamond.